Plex Stuttering on AppleTV?

Plex Stuttering on AppleTV?

I recently had to purchase a replacement AppleTV to replace an old, aging 3rd gen in one of my bedrooms. I didn't restore anything, so all the settings were default. Right away when watching Plex, I immediately noticed the video stuttering. The audio was fine, but the video was dancing all over the place. So I went in search of a setting to solve this...

Poking around through the settings, the only one that fixed the problem is:

Auto Adjust Quality = ON

The side-effect is that this forces the player back to the older AVPlayer instead of the new "Enhanced" video player, but frankly, video not stuttering is more important than whetever the enhanced player brings.

This seems to be a known issue internally for some time, however Google doesn't seem to be indexing their help documents properly so I could never find it. Here;s the forum link for more info:

Heavy performance issue playing 4K HDR remuxes with release 8.12
Server Version#: 1.29.2.6364 Player Version#: 8.12 Apple TV 4K (1st gen - 2017) This morning I updated the app on my Apple TV to the newly released 8.12 version, and tested a few of my files. Since this update, the picture of some 4K HDR files is heavily stuttering. It’s like they are always skipping frames. It’s very noticeable and it does it on ALL the files that are straight 4K HDR uncompressed MKV remuxes from discs. Please note that the other types of files do seem to still work correct…

Chris R. Miller

Austin, TX
I like computers.